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SHOBANA SHARMA

Shobana Sharma
Director, operations.

  • Shobana Sharma comes with 25 years of comprehensive human resource experience including talent acquisition, talent management and talent transformation.

  • Effective communicator with excellent stakeholder management skills

Functional Experience

  • Design skill development programs for fresher and institutions to create a talent pool of industry ready work force.
  • Major role in:
    • Curriculum design and development
    • Execution of programs at the corporate and educational institutions.
    • Putting in place a framework for different levels of up skilling.
  • Involved creation & management of training solutions to support different levels of employees, Trainers and Coaches
  • Recruit and Manage Learning and Development professionals for a L&OD team
  • Streamline operations in Chennai, and align the business objectives
    to client training needs.

  • Identify & Analyze the needs of trainers at all levels and align trainers for the training programs to business objectives . Created the HR policy for two S&M enterprises
    • As Learning and Development Manager in Aircel was involved in creation & management of training solutions to support recruitment up to middle level management of employees with, Trainers and Coaches reporting in
    • Initially Managed Learning and Development for 3 locations Chennai, ROTN, Kerala
    • Streamlined training in Chennai, ROTN, Kerala Aircel circles and aligned training to the business objectives.
    • Assigned the task of capability building in Karnataka circle and manage the training based on organizational needs for the circle.
    • Successfully rolled out capability building structure for the sales and distribution team.
    • Identified & Analyzed the training needs of the circle for all levels and aligned training programs to business objectives
    • Next Gen Managers(Frontline& Up line), In partnership with Harvard Business school
    • Managers as Coach and trainers ,Negotiation skills, Influencing Success, Consultative selling skills
    • Happy at work& Happy at life, Creative problem solving skills
    • Cross functional training on up skilling mangers and regional managers on all aspects of business with a focus on finance for non finance managers (IFRS certification conducted by Ernst &Young)
    • In Scope international was assigned the backward integration project
    • Increasing the employability skills of the graduates of the Madras University
    • This was from the resourcing perspective .Developed curriculum and content for the Madras University which has introduced soft skills as a mandatory course for all the students from this year 2008
    • Conducted TTT (Train the Trainers) workshop at the colleges affiliated to the University under the consortium for CII
    • Conducted Master TT trainer sessions for the trainers identified by CII to take the project forward at the districts in the state of Tamilnadu.
    • Showcased this project at the Vice Chancellors meet in April 2008 and the project is being replicated in other Universities of the State.
    • Corporate Social Responsibility Champion for the Education Initiative.
    • As a Member of the HCL BPO HR Central Recruitment Team handled the complete recruitment & training needs of the retail center in Chennai
    • Recruited and trained the entry level Agents for the retail processes in center 1
    • Stream Lined voice process and implemented a quality monitoring system across the retail center.
    • Initiated behavioral training for the employees who have more than three months of service
    • Prepared the training requirements for COPC and IBMS Certifications,
    • Developed content for “Team leaders and mentors development program”
    • Certified by the British council for Teaching Knowledge test Under the ESOL by the Cambridge University
    • Awarded the certificate of Excellence for completing a quality certification project (IBMS) Integrated Business management system
    • As Training manager (Capri Mgmt Services and Consultants)
    • She took up the assignment as HR consultant in the consultancy for a period of one year
    • Designed the recruitment & Training plans for the Two Outbound Call centers in Kochi and Pondicherry
    • Recruited and Trained five teams at Kochi and two teams at Pondicherry for the U.S, U.K and Australian campaigns

Certificates in Human Resources

  • Certificate of Excellence for enhancement of training in the Center of learning.
    Sutherland Global Services 2003

  • Certified by the British council for Teaching Knowledge test Module
    under the University of Cambridge curriculum 2005

  • Certified L&D Manager from the Carlton Institute Of management 2006
  • Certified Recruitment Analyst from the Carlton institute of Management. 2007
  • Certified as a Master trainer for Manager as Coach and Trainer (Aircel).2009
  • Certified Master trainer for conducting T T Ts by the Aircel Academy. 2010
  • Certified Master TTT L2&3 for Apple products training (Aircel.) 2010
  • CPP (APAC) certified MBTI assessor and distributor certified in Nov 2012.